Multi-level BOM tracking and costing
Engineer service planning
Fault/resolution knowledge base
Repair item tracking
Using the standard Service Management module within Dynamics 365 Business Central (a.k.a. Dynamics NAV), we leverage the existing infrastructure to allow you to keep track of the high value equipment sold to your customers.
From this information, you can keep track of warranty for the goods or services you sold, as well as any scheduled maintenance, skills required for that maintenance, and labor/travel costs. In addition, Dynamics 365 Business Central (a.k.a. Dynamics NAV) allows you to easily identify common troubleshooting steps when your customers calls in for support.
Please let us know how we can help you get your cost under control!